Delivery Information

GENERAL ITEMS

All orders are sent either by Royal Mail, Parcelforce or myHermes and whilst there is an estimated dispatch timeframe published in the payment and delivery section at the bottom of each product page, we aim to send goods out as quickly as possible in every circumstance. Orders shipped outside of the UK will, however, take longer but hopefully they're worth the wait :)

International buyers will need to take care of any local customs/duty requirements.

Delivery Charges – Postage costs are dependent upon total weight of goods ordered, starting from:

UK                                    £2.95

Europe                            £3.95

USA & Canada              £5.95

Rest of The World       £5.95

Please view items in your shopping cart and then go to Checkout and select your country location to see specific delivery fees applicable to your order.

Urgent Orders - if you require your item(s) to be delivered urgently, please contact me before ordering and I can quote for a more appropriate service such as guaranteed next day delivery or courier.

CHALK PAINT GOODS

For Chalk Paint items, we only ship orders to addresses in mainland United Kingdom. Orders are delivered using either Parcelforce or Royal Mail.  We use Parcelforce Worldwide for orders containing at least one litre tin of paint.  For smaller orders, i.e. brushes, small project paint tins, we use Royal Mail.

Delivery costs to UK mainland addresses start from £2.95 up to a maximum of £4.95 per order (some UK postcodes may incur an additional delivery surcharge - see below for details). We do not ship to international/overseas addresses.

All paints and other items are well packaged and secured.  Deliveries are made on working days only – Monday to Friday, excluding Bank Holidays. Saturday deliveries can be arranged and will incur an additional surcharge - please contact us on 0845 643 6223 for further details.

We cannot guarantee next day delivery and cannot be held responsible for any delays incurred once the parcel has left our premises.  Delivery timings are not guaranteed and there are postcode exceptions where delivery may take longer.  Deliveries can be made anytime between 7am and 6pm.

In the event of no-one being in to take delivery, a parcel may be left with a neighbour, designated place (i.e. porch) or may be taken to a local Post Office, where it can be collected.  You will require some form of identification to claim your parcel.

We will ship to the address supplied by you in the shipping address part of the order.  If this address is incorrect, we will not be held responsible for any loss of goods or compensation thereafter regarding goods or shipping costs.

UK POSTCODES THAT ARE SUBJECT TO SURCHARGES & EXTENDED DELIVERY TIMES

There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescales and cannot offer next day delivery.  

In addition, the following postcodes within the UK may incur an additional surcharge of £10.00 per delivery for Chalk Paint orders containing at least one litre of paint.  We will contact you after receiving your order to arrange payment of the delivery surcharge.  We will be happy to refund your order in full prior to dispatch should you decide not to pay the delivery surcharge:-

The Highlands and Islands of Scotland

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26 PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man and Isles of Scilly

BT, IM, TR21-25